Privacy Policy

1. Overview

Tropical Penguin (“TP”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal data we process. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

By visiting the TP portal, creating an account, or purchasing any item, you consent to the practices outlined in this Policy and our Terms of Service.

2. Information We Collect

Account & Contact Data: email address, username, phone number (if provided), authentication credentials, support correspondence.

Transaction Data: order history, payment method tokens (stored by our payment providers), currency preferences, delivery details for virtual goods.

Device & Usage Data: IP address, browser type, language, device identifiers, referrers, analytics events, and logs used to secure the platform.

Optional Content: user reviews, chat transcripts, uploaded media assets, or documents you voluntarily provide for verification.

3. How We Use Your Data

To deliver our core services: facilitate logins, process orders, provide fulfillment updates, and maintain transaction history.

To improve the platform: analyze performance, detect bugs or fraudulent behavior, run A/B tests, and launch new features.

To communicate with you: send order confirmations, service announcements, promotional offers (where permitted), and respond to support tickets.

To meet legal obligations: comply with anti-money laundering (AML) rules, tax requirements, and law enforcement requests.

4. Sharing & Disclosure

Service Providers: payment gateways, cloud hosting, analytics, customer support tools, and identity verification vendors who act on our instructions.

Marketplace Partners: game publishers, top-up providers, and logistics partners receive only the data necessary to fulfill your order.

Legal & Compliance: regulators or law enforcement agencies when required by law or to protect Tropical Penguin, our users, or the public.

Business Transfers: if we engage in a merger, acquisition, or sale of assets, personal data may be part of the transferred assets, subject to continued protection.

5. Data Retention

We keep personal data only for as long as needed to fulfill the purposes described above, including satisfying legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymized.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as object to or restrict certain processing. You can manage many settings in your account dashboard or contact us via the channel below.

If you no longer wish to receive marketing messages, you may unsubscribe through the email footer or adjust notification preferences in your account.

7. Security

Tropical Penguin employs administrative, technical, and physical safeguards (including encryption, access controls, and monitoring) to protect personal data. However, no system is 100% secure, so we encourage you to use strong passwords and enable multi-factor authentication where available.

8. Minors

Our services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact us and we will take appropriate action.

9. International Transfers

Your information may be processed in countries different from where you reside. Tropical Penguin uses contractual safeguards and equivalent protections to ensure your data receives an adequate level of security regardless of where it is processed.

10. Updates to This Policy

We may revise this Privacy Policy to reflect updates in regulations, security practices, or service offerings. Any significant changes will be highlighted on this page with a new “Last Updated” date.

11. Contact

For privacy-related inquiries, data access requests, or complaints, contact us at privacy@tropicalpenguin.io or use the in-app support form. We respond to verified requests in accordance with applicable law.